General questions about changing energy providers

Why should I change my energy provider?

• Switching your energy provider can help you save significant costs. With cheaper tariffs and tailored offers, you can reduce your energy costs and plan for the long term.

How often can I change energy provider?

• You can usually change your energy provider once a year, depending on the term of your current contract and the notice periods.

Will there be an interruption in the energy supply during the switch?

• No, switching energy providers is seamless. Your energy supply will be guaranteed without interruption throughout the entire switching process. This is guaranteed by law.

Change process

How does switching electricity or gas providers work?

Changing supplier takes place in four steps:

1. Analysis & Offer: We analyze your recent annual statements and create a customized offer.
   
2. Appointment of the new supplier: If you accept our offer, we will take care of all the formalities and commission the new provider.
3. Termination of contract with old supplier: Your new provider will automatically terminate the contract with your previous provider.
4. Final settlement: After switching, you will receive a final bill from your old provider.




What documents do I need for the change?




• You'll need your last annual bill, your current meter number, and, if applicable, your current contract. This information will help us provide you with an accurate quote.




How long does the switching process take?




• The switching process typically takes four to six weeks, depending on the notice periods of your current contract and the processing time of the new provider.




Costs and savings




How much does it cost me to change energy provider?




• Switching energy providers is free of charge for you. There are no fees or additional costs. We receive a commission from the new provider upon a successful switch, allowing us to offer our advice and support free of charge.




How much can I save by switching providers?




• Savings vary depending on your current tariff and consumption. In many cases, you can save several hundred euros per year, and in some cases, even more.




Does the new provider also offer long-term price guarantees?




• Yes, many of our partners offer long-term price guarantees of up to 24 months for residential customers and up to 60 months for commercial customers. These guarantee stable and predictable energy costs.




Contract details




What happens to my old contract?




• Your new provider will automatically cancel your old contract. You don't have to worry about anything.




Can I withdraw from my new contract?




• Yes, you have a statutory right of withdrawal of 14 days from the date of conclusion of the contract. During this period, you can withdraw from the contract without giving any reason.




What happens if my new provider files for bankruptcy?




• Your energy supply remains secure. In this case, you will automatically be transferred to the basic supplier in your region until you sign a new contract.




Technical questions




Does my meter need to be replaced?




• In most cases, a meter change isn't necessary. The existing meter can continue to be used.




Are there any technical changes when changing providers?




• No, no technical changes are necessary. Your existing infrastructure remains unchanged.




Service and support




Do you offer support with the transition?




• Yes, we support you throughout the entire switching process. From analyzing your current situation to contract processing, we're at your side.




Can I make the switch online?




• Yes, you can complete the entire switching process online. Contact us via our [contact form], by phone, or by email, and we'll guide you through the next steps.




Do you have any further questions? Please contact us for a personal consultation. We look forward to assisting you and optimizing your energy costs.